Privacy Policy CUCI88

01 Introduction

CUCI88 ("we", "the platform") is committed to protecting the privacy of every member who uses our services. This Privacy Policy explains what information we collect, how it is used, and the measures we take to keep your data safe and protected at all times.

As a trusted online entertainment platform in Malaysia, we comply with the Personal Data Protection Act 2010 (PDPA) and make data protection a priority in every aspect of our operations. Your trust is our most valuable asset, and we take this responsibility seriously.

02 Data We Collect

We collect your personal information through several means as you interact with the CUCI88 platform. The types of data collected include:

• Registration Information: Full name, email address, phone number, date of birth and account details you provide during registration.
• Identity Information (KYC): A copy of your identity card, passport or other identity document required for account verification.
• Financial Information: Bank account details, e-wallet account numbers, and deposit and withdrawal transaction records.
• Usage Data: Records of gaming activity, betting history, game preferences and session duration.
• Technical Data: IP address, device type, operating system, browser version, and general geolocation information.
• Communication: Correspondence with our support team, feedback and complaints you have submitted.

03 How We Use Your Data

The personal information you provide is used solely for the following purposes:

• To securely create and manage your member account.
• To process deposits, withdrawals and other financial transactions.
• To conduct identity verification (KYC) in compliance with regulatory requirements.
• To provide responsive and effective customer support.
• To send important notifications related to your account, security and transactions.
• To deliver promotional offers and bonuses tailored to your preferences (with your consent).
• To detect and prevent fraud, money laundering and other illegal activities.
• To continuously improve our services, user experience and platform performance.
• To comply with applicable legal and regulatory obligations.

04 Data Sharing

CUCI88 does not sell, rent, or disclose your personal information to third parties for commercial purposes. However, there are limited situations where we may need to share your data:

• Service Providers: Technical partners and payment service providers who assist in platform operations, subject to strict confidentiality agreements.
• Legal Requirements: When required by law enforcement authorities, courts, or competent regulatory bodies.
• Fraud Prevention: With bodies involved in fraud prevention and anti-money laundering where there is reasonable cause to do so.
• Business Transfers: In the event of a merger, acquisition or asset sale, your data may be transferred to a successor entity with equivalent privacy protections.

05 Data Security

We implement a comprehensive range of technical and organisational security measures to protect your personal data from unauthorised access, loss, misuse, or disclosure:

• 256-bit SSL encryption for all data transmitted between your device and our servers.
• Passwords are stored in hashed form using strong cryptographic algorithms — we cannot read your password ourselves.
• Role-based access controls ensure only authorised personnel can access sensitive data.
• Round-the-clock system monitoring, 24 hours a day, to detect suspicious activity.
• Regular security audits by independent third parties to identify and address vulnerabilities.
• A clear incident response plan to ensure any data breach is addressed promptly and you are notified in accordance with legal requirements.

06 Cookies & Tracking Technologies

CUCI88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us recognise you on future visits.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login and session management. Cannot be disabled.
• Performance Cookies: To help us understand how members use the platform for continuous improvement.
• Preference Cookies: To save your preferences such as language and display settings for a more personalised experience.

You can manage or block cookies through your browser settings. However, some platform features may not function optimally if cookies are disabled.

07 Data Retention

We retain your personal data for as long as your account is active or as long as necessary to provide our services. Following account closure, we may retain certain data for a period prescribed by law, particularly in relation to financial records and AML (Anti-Money Laundering) compliance.

Financial transaction records are retained for a minimum of seven years in accordance with Malaysian legal requirements. Other data that is no longer needed will be securely deleted or anonymised in line with our internal procedures.

08 Your Rights as a Data Subject

As a cuci88 member, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:

09 Children's Data

The cuci88 platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe your child has provided us with personal information without your knowledge, please contact us immediately and we will take steps to delete that information.

We use an age verification process during registration and reserve the right to request proof of age at any time to ensure our platform is used by adults only.

10 Privacy Policy Updates

CUCI88 reserves the right to amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service improvements. Any material changes will be communicated to you via email or in-app notification at least 14 days before taking effect.

We encourage you to review this policy from time to time. The "Last updated" date at the top of this document indicates when changes were last made. Continued use of the platform after changes take effect constitutes your acceptance of the latest version of this policy.

11 Contact Us Regarding Privacy

If you have any questions, concerns or wish to make a request regarding your personal data, our privacy team is ready to assist through the following channels:

• Privacy-specific email: [email protected]
• Live Chat on the platform — available 24 hours a day, 7 days a week.
• Official cuci88 Telegram — check our app for the latest updates.

We are committed to responding to all privacy-related requests within 30 working days. For urgent issues such as suspected unauthorised access to your account, please use live chat for the fastest response.